Refund policy

1. Scope and Paddle's role

This policy applies only to Basaltone subscriptions purchased on the web and sold and billed by Paddle, our authorized reseller and merchant of record. Purchases made through the Apple App Store or Google Play are subject to the refund rules and procedures of the relevant store. This policy complements Paddle's policy and does not limit any mandatory rights granted by applicable law.

2. Free trial and cancellation

The free trial lasts 7 days. Cancelling before it ends prevents the first charge. After a payment, you may cancel at any time to prevent future renewals. Cancellation alone does not automatically trigger a refund. Unless a refund is granted, Premium access remains active until the end of the period already paid for.

3. 14-day guarantee on the first web payment

Basaltone guarantees a full refund of the first payment made on your account for a Basaltone subscription purchased on the web, with no reason required, if the request is submitted within 14 calendar days of the charge. When a 7-day free trial applies, this period starts when the trial ends and the first payment is charged. This voluntary guarantee does not apply to later renewals, which remain subject to Paddle's policy and applicable mandatory rights. Any more favorable mandatory consumer right always takes precedence.

4. Requesting a refund

To submit a request:

• Open Paddle's buyer support portal
• Use the “View receipt” or “Manage subscription” link in your Paddle confirmation email.
• Use the support link in your receipt or in your account billing page.
• A dated request received at contact@basaltone.app within the applicable 14-day period is treated as timely, and we will route it to Paddle for processing.

5. Processing your request

Paddle verifies the transaction and processes approved refunds to the original payment method where possible, normally within 14 days of approval. Bank processing times may vary. When a refund is granted, access to the relevant Premium subscription ends.

6. Technical issues and contact

For a persistent technical issue with Basaltone, email us at contact@basaltone.app so we can try to resolve it. If the issue cannot be resolved, contact Paddle's buyer support and include the relevant details. Refunds are issued by Paddle, not paid directly by Basaltone.